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Our commitment to customer service

We believe great customer service is about actions, not words. From keeping access open to making sure no one is left without supply, our priority is always the people affected by our work. Every promise we make is backed up by clear standards and a team committed to doing the right thing, every time.

What we stand by
How we handle it
Customer service

What we stand by

We don’t overpromise – we simply do what we say we’ll do.
Every job affects real people, so we treat it that way.

Here are our five non-negotiables when it comes to customer service:

  • 1. Access stays open
    We make sure residents and businesses can get in and out - no excuses.
  • 2. No one’s left without supply overnight
    Whether it’s gas, water, or heating - if we disconnect it, we reconnect it.
  • 3. We clear up fast
    As soon as the work is done, we reinstate and remove all barriers and equipment.
  • 4. We don’t leave mess behind
    Excavated materials and waste are taken off-site. No trip hazards. No eyesores.
  • 5. We keep people updated
    From the first knock on the door to the final sweep of the site, we keep customers in the loop.
Customer service
Customer services
Customer service

How we handle it

Our site teams and office staff work closely to make sure people are looked after from start to finish. No scripts. No call centres. Just real help from real people.

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Your feedback

We value your feedback

We don’t shy away from feedback. Whether it’s good, bad, or somewhere in between – if it helps us improve, we want to hear it. Simply complete our contact form, or get in touch via telephone on our contact page.

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Our partnerships

We have formed trusted partnerships with...

Prestige Pipelaying
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