Our work helps keep homes and businesses connected – but may involve some short-term disruption. Here’s what to expect:
If work requires access to a home or business – for example, to connect a new supply, replace a meter, or test internal systems – our team will notify you in advance.
Only qualified and accredited engineers will carry out internal work. All team members carry ID and relevant authorisation for the type of work being done. We’ll aim to complete all internal works promptly to limit inconvenience.
Once our utility works are complete, we’ll reinstate the area as quickly as possible – often within 1 to 3 working days. We follow strict reinstatement standards to match existing surfaces and restore access to roads, footpaths, and driveways.
We recycle and reuse as much excavated material as possible. Spoil and equipment are stored in secure containers placed in approved zones agreed with the local authority.
A mobile welfare unit will also be on site for our team, as required by law.
Our teams follow strict safety procedures at all times.
Please don’t allow anyone into your property unless they show a valid ID badge. You can always call us on 01354 659 858 to confirm who they are.
We set up barriers, signage, and safe walkways to protect the public. If you need help with access during works, just speak to a member of the team.
If you have any questions before or during the works, speak to our on-site supervisor or contact our Customer Services team.
Details will be provided in the advance notification letter delivered to your property.
We don’t shy away from feedback. Whether it’s good, bad, or somewhere in between – if it helps us improve, we want to hear it. Simply complete our contact form, or contact us via telephone or email.